Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why, together with Anastasiia Kozyr, Support Lead at AddMile by Headway Inc, we’re looking for a Customer Support Specialist to join our team of superstars transforming the EdTech industry.

What product will you be working on?

AddMile is a personal and professional development platform that helps improve various spheres of life through coaching. AddMile is accessible to users in more than 130 countries.

This role is definitely a great fit for you if you want to:

1. Support and uplift others. Our mission is to create a safe, compassionate space where people can open up about their struggles, receive empathetic support, and take the first steps toward building a more fulfilling life.
2. Be part of something meaningful. We’re building a modern product that makes a real difference in people’s lives. Your knowledge and experience in coaching or psychology can help users navigate tough times, overcome burnout or self-sabotage, set clear goals, and move toward them with confidence and care.

What will your role look like?

— Communicating with our users via chat and email;
— Maintaining a database of user requests and ideas;
— Collaborating with the analytics team and technical specialists to quickly understand issues and identify bugs.

What do we hope you’ll bring with you?

— At least 6 months of experience as a Support Specialist in an IT company;
— Experience working with Intercom or other helpdesk systems;
— Advanced written English (or higher);
— A kind and proactive spirit, and a willingness to grow together as a team;
— The ability to work at night shifts two times per week — many of the people we support are in the U.S. and need us most during those hours.

Bonus points if you have experience in psychology or psychotherapy — we’d love to hear about it.

What do we offer:
— Work within an ambitious team on a socially impactful education product.
— An office with a reliable shelter, generators, satellite internet, and other amenities.
— Access to our corporate knowledge base and professional communities.
— Personal development plan.
— Compensation for English language learning, external training, and courses.
— Medical insurance and full sick leave compensation.
— Company doctor and massage in the office.
— Sports activities: running, yoga, boxing, and more.
— Corporate holidays: we go on a week-paid holiday to rest and recharge twice a year.
— Supporting initiatives that help Ukraine. Find out more about our projects here.

Working schedule
This is a full-time position with a hybrid remote option. It means that you can decide for yourself: whether you want to work from the office, remotely, or combine these options.

Are you interested?
Send your CV!