Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds. We’re proud to be among the world’s top companies transforming digital learning — GSV 150.

What product will you work with:
AddMile is a coaching platform for personal and professional development that helps people improve various areas of their lives: getting out of crises, coping with burnout, self-sabotage, increasing productivity, setting goals, and making an action plan. The web and iOS version of the product is available to users from over 130 countries.

The core of our achievements is the team. We believe in people, the common SELECT values, and that the brave ones always have luck. Therefore, together with the CEO of the new product Olga Shapovalova, we are looking for a Customer Care Specialist to join the team and take responsibility for communicating with users of our platform.

This role is a match for you if you’d love to:

1. Experiment. Do you have suggestions on how to improve our user interaction process? Great, let’s try! Have you long wanted to try automation tools in your work? We are all for it!

2. Not only respond to customer requests but also solve product problems together with the team. An analytical mindset and a creative approach will come in handy.

What will you do?

— Communicate with our users in chat and via email;
— Maintain a database of requests and ideas from users;
— Communicate with the analytics team and technical specialists to quickly understand problems and identify bugs.

What do you need to join us?

— At least 6 months of experience as a Support Specialist in an IT company;
— Experience working with Intercom or other helpdesk systems;
— Advanced level of written English and above;
— Intermediate level of written Spanish and above;
— Willingness to work in a team and be proactive;
— Ability to work night shifts.

Sociological or psychological education would be a plus.

What we offer:

— Hybrid work mode with the ability to visit the office;
— Office with reliable shelter, generators, satellite Internet and other amenities;
— Access to the corporate knowledge base and professional communities;
— Personal development plan;
— Compensation for learning English and studying at external training courses;
— Medical insurance and 100% payment of sick leave;
— Corporate doctor and massage in the office;
— Sports: stretching, yoga, boxing, etc.;
— Corporate vacations: in addition to 20 working days of vacation, twice a year we all go on a week-long paid vacation;
— Support for Ukraine aid initiatives;

Interested? Then send your CV!