Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why, together with Anastasiia Kozyr, Support Lead at AddMile by Headway Inc, we’re looking for a Customer Care Mentor (night shifts) to join our team of superstars transforming the EdTech industry.

What product will you be working on?

AddMile is a personal and professional development platform that helps improve various spheres of life through coaching. AddMile is accessible to users in more than 130 countries.

This role is definitely a great fit for you if you want to:

— Support and uplift others. Our mission is to create a safe and compassionate space where people can openly discuss their struggles, receive empathetic support, and take the first steps toward building a more fulfilling life.

— Be part of something meaningful. We’re building a modern product that makes a real difference in people’s lives. Your knowledge and experience in coaching or psychology can help users navigate tough times, overcome burnout or self-sabotage, set clear goals, and move toward them with confidence and care.

What will your role look like?

— Offering mental health support to our users through an online chat;
— Partnering with skilled coaching professionals to gently guide people through challenging moments in their lives;
— Collaborating with our product team to ensure we’re always improving the care and support we offer.

What do you need to join us?

— A degree in Sociology or Psychology;
— The ability to work during night shifts — many of the people we support are in the U.S. and need us most during those hours.
— Advanced written English (or higher);
— A kind and proactive spirit and a willingness to grow together as a team;

Bonus points if you have experience in psychology or psychotherapy — we’d love to hear about it.

What do we offer:

— Work within an ambitious team on a socially impactful education product.
— Access to our corporate knowledge base and professional communities.
— Personal development plan.
— Compensation for English language learning, external training, and courses.
— Medical insurance and full sick leave compensation.
— Corporate holidays: we go on a week-paid holiday to rest and recharge twice a year.

Are you interested?

Send your CV!